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Q1 2020 (Comms effectiveness survey (time on forums to present as gather…
Q1 2020
Comms effectiveness survey
email JD Advocacy to particpate
Blurb for #ITK
review by Kirsty / George
promotion on WP
complete survey draft in Qualtrix
speak to Louise re her colleague survey
list of other roles and email them
time on forums to present as gather feedback
JD Advocacy (Pietro)
CGL Community of practice (3 or 17 Feb) Kevin to arrange
CVL Call (Kevin)
Agile Community cakll (Fridays) Debbie Baird)
PI Planning
AW and KA to take photos / videos on the day
capture outputs for EAT WPL
Infographic with key outputs (slide) TBC
confirm all outputs with workstream leads
Upload videos from auditorium (Andrew Ransom)
Pull together comms plan for outputs inc. go to contacts
Infographic with key outputs (slide)
Content
Know my credit score
Budgeting
key messages from WPL to communicate out
T-shaping
Discovery - Kevin T-bar
discovery on CLF reporting
show and tell
content ideas
Darren with new tech (Lee Haldane)
cool wall update
Learning (at launch of refreshed hub) (Jo Ferguson)
common terminology
Helen Shardlow
Know my credit score
build Q1/2 schedule including purpose
intranet
get all content owners to review their content and update
work out new signposting for each role (like induction guide)
refresh pages with new visual identity
promote changes via comms
full review of CX learning hub
planning and slide decks
comms deck for EAT (3 slides)
DONE
full deck on comms effectiveness including timescales
Sprint plan for PI planning (22 Jan) -
DONE
Comms plan to deliver PI outputs to Kev by Monday 3/2
Channels
In The Know
schedule and content plan
refresh visual identity
submitter list for easy emails
use new email tool (investigate)
discovery on big boards with Darren
Visual Identity
key messages infographic? slide? tbc
workplace posts
Redesign #ITK
Photoshop request - check progress
EAT Live 4 Feb
Invitites & Promotion
DONE
Placeholder to speakers
DONE
send invite to all CX teams (same as #ITK)
DONE
confirm date for EAT live session
Workplace promo posts
IP
Invites to technology teams??? (Wendy Redshaw)
DONE
Room booked (1030-1145) - Helpful Banking Zone
Stakeholders
Alan Hardie (accepted), Nigel (accepted), Katie - no response
full brief for speakers drafted (Wednesday)
Brief to speakers (Thursday afternoon)
Brief circulated to content owners (COB Weds)
Mandy Green or Lynsey Sheppard instead of Katie (TBC)
Content
content sign off-by workstream leads
capture and include PI planning outputs