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Light diagram 1 (Ketra) (User ask the any query related to Lights. (Bot…

- - - - :recycle: use 1st solution
    - - :recycle: use 1st solution
    - - Was there any power fluctuation in your house ?
        
        User reply ?
        
        No
        
        I’m sorry this has happened. I understand your frustration, and I will do my best to help you.
        
        We raise a ticket against your issue our support team will reach out to you with the solution. Thank you
        
        Yes/may be
        
        This is the root cause of your issue. If there any fluctuation in your main power your lights will aromatically turn on.
    - - :recycle: use 1st solution
    - - Ketra N4 hub should have the proper internet connection. the color of 'K' shape LED light present on the hub should be white.
        
        N4 has proper internet connectivity ?
        
        branch #001 Yes
        
        Do you facing the same issue with all lights in your home ?
        
        No
        
        Do you have the ketra keypad provisioned in your house ?
        
        1 more item...
        
        yes
        
        Once you have confirmed the proper internet connectivity with Darwin hub and N4 hub Please reboot the N4 hub once and check your issue status
        
        1 more item...
        
        No
        
        Please connect the proper internet to your hub and N4 and check your issue is resolved or not
        
        Yes
        
        Is there anything else I can help you with today?
        
        No
        
        navigate on branch 1 :recycle:
      - I’d be happy to help you with this please check the the following cases: