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Renwal & Expansion (Not Seeing Value (Not Measuring Value, No Agreeing…
Renwal & Expansion
Not Seeing Value
Not Measuring Value
No Agreeing to what value means
Not communicating value
Not Delivering Expectations
Expectations not demonstrated
Don't know what their expectations are
Lack of adoption
Product
Not the right problems
Feature Gaps
Prioritisation
Capacity
Not Enough Client expectations
Not solving well
Poor Experience
Too Complex
Too much fritction
Not Pretty (UI)
Not intuitive
UX Architecture
Not Beautiful
Not Viral
Not visible/Discoverable
Process
On-going adoption
Not being rolled out
Poor Setup
On-boarding
Internal Handover misalignment :
Not easy to expand
Economic Model Doesn't support it
Too Complex
Not Transparent
Not positioning Expansion