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Urban Garden (CAPABILITIES - BUILD A BRAND (--> good experience, -->…
Urban Garden
CAPABILITIES - BUILD A BRAND
--> good experience
--> customer loyalty
good service
--> good online performance
build a strong brand
--> attract new customers
--> good recommendations
BRANDING
message / statement
customer recognition
story / mission
customer loyalty
customer experience
CUSTOMER ONLINE INSIGHT
Does the customer share content on social media
Does advertisement through Influencers make sense
What does the customer see on social media
COMPETITORS
near / similar restaurant
Does it attract the same segment of customer
Does it follow the same principles
CUSTOMER LIVE INSIGHT
Customer experience journey mapping
pre - during - after
ADVANTAGES
What is its skillset
What is the deeper meaning of the business
How does it highlight from others