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Observation (Informal (4 types of informal feedback: (Social listening:…

- - - - observing how the individual greets a customer when serving them in a restaurant
      - observing how a flight attendant presents the safety information in regards to an occurrence of an emergency during the flight.
        
        e.g. making sure the passengers know how to use the seat belt correction.
      - observing the safety of ride goers during a ride at a theme park. e.g. making sure the harness is fitted and fastened correctly to ensure no accidents can occur.