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PERSONAL EFFECTIVENESS AND COMMUNICATION IN BUSINESS (CH18) (The Role of…
PERSONAL EFFECTIVENESS AND COMMUNICATION IN BUSINESS
(CH18)
Time Management
Tasks
Identifying objectives
Prioritizing and scheduling
Planning and control
Principles
Goals
SMART
S
pecific
M
easureable
A
ttainable
R
ealistic
T
ime-bounded
Action Plans
Priorities
Urgency; do it now !
Organisation
ABCD
A
ct on the item immediately
B
in it if it's worthless,irrelevant
C
reate a definite plan for coming back to the item
D
elegate it to someone else to handle
Organise your work in batches
Take advantages of your natural work patterns
Focus; one thing at a time
The Role of Information Technology
Modems and digital transmission
: capable of delivering substantial quantities of data at great speed
Mobile Communications
: Mobile phone, cellular , higher transmission speed and less likelihood of data corruption
Voice messaging systems
Electronic Data Interchange (EDI)
: details of inter-company transactions are sent via telecoms link, avoiding the need for output and for re-keying of data at the receiving end
Videoconferencing
: meetings in separate room with several video screen which shows who participate in the meeting
Computer bulletin boards
Ineffectiveness at work
Main ways which employees can be ineffective
:
failing to communicate
failing to meet deadlines
failing to comply with job specifications
failing to deliver the exact product needed
Effects on organisation
:
potential problems are not identified and so no countermeasures can be taken in time to prevent the problem arising
problems are not dealt with as they arise
deadlines are not met
customers are angry and go elsewhere
Competence Frameworks and Personal Development
Competence framework
assisting effective recruitment
as a tool for performance evaluation
identifying skills gaps and planning training
Coaching
: is an approach whereby a trainee is put under the guidance of an experienced employee who shows the trainee how to perform tasks (superior-subordinate)
Step 1
Establish learning targets
Step 2
Plan a systematic learning and development program
Step 3
Identify opportunities for broadening the trainee's knowledge and experience
Step 4
Take into account the strengths and limitations of the trainee
Step 5
Exchange feedback
Mentoring
: is a
long-term relationship
in which a more experienced person acts as a teacher, counselor, role model, supporter and encourager to another person with the aim of fostering the individual's personal and career development
The mentor is not usually the protege's immediate superior
Mentoring covers a wide range of functions, not always related to current job performance
Counselling
: is an interpersonal interview, to facilitate another person in identifying and working through a problem
The counselling process
Advising (directive role)
Counselling (non-directive)
Step1
Reviewing current scenario
Step2
Developing a preferred scenario
Step3
Determining how to get there
Personal development
Step1
Select an area for development
Step2
Set SMART learning objectives
Step3
Determine how you will move towards your objective ( Research,Evaluate,Support or authorisation)
Conflict
Communication In the Workplace (Part2)