costs of good quality information

data collection

data processing

data maintainance

data entry

need a way of collecting data

forms/questionaires

time costs

human resource costs

data keying takes time

staff must be paid

time cost

human resource cost

automated methods

need to be purchased OMR

staff must be trained

financial cost

human resource cost

must buy processing software

financial costs

make sure data is up to date and accurate

database of customers

time costs/human resource costs

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