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costs of good quality information (data collection (forms/questionaires…
costs of good quality information
data collection
need a way of collecting data
forms/questionaires
time costs
human resource costs
data processing
must buy processing software
financial costs
data maintainance
make sure data is up to date and accurate
database of customers
time costs/human resource costs
data entry
data keying takes time
staff must be paid
human resource cost
time cost
automated methods
need to be purchased OMR
staff must be trained
human resource cost
financial cost