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In case of incident in CI (Which service is not performing?…
In case of incident in CI
Which service is not performing?
Cluster/UDM Jenkins/Anything else
Severity
Sporadic issue
Report normal ticket to EST
Inform CI users on MS Teams
Follow-up situation if issue becomes more severe
Outage
Report high prio ticket to EST
Escalate the issue to Person X
Inform users on MS Teams
Arm/Gerrit/Arm/Eiffel FEM Jenkins/Sonar Qube
Outage
Report ticket via MySupport
Link
Escalate issue to
Sergio.Aznar@ericsson.com
Inform CI-CD users
Sporadic
Report ticket via MySupport
Link
Inform CI-CD users