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Árvore de Indicadores|Ops (Onboarding (Productivity (Power BI (Volume…
Árvore de Indicadores|Ops
Customer Support
Visits
Contact Rate
Volume Tickets | PowerBI
Visits
Concentrix
Driver: Visits Booked
Origem: Metabase
Productivity
Power BI
Volume Tickets
???
Qtd FTE
Working Days
Cost/FTE
???
Payroll
Cost Other HC
???
FTE CX Supply
???
Cost Outsourcing
???
PA´s Concentrix
???
FTE Concentrix (80%)
???
FTE Outsourced
FTE
???
Proposals
Contact Rate
Volume Tickets | Power BI
Contratos
Documentação
Negociação
Metabase
Driver:Visits Completed
Productivity
Power BI
Volume Tickets
???
Qtd FTE
Working Days
Cost/FTE
???
Cost
???
Qtd FTE
Cost Other HC
???
Other Cost
??
Key Delivery
Unitary cost
Qtd deliveries
???
Agent Costs
Payroll/contracts
Contract Signed
Onboarding
Contact Rate
Volume Tickets | PowerBI
Onboarding front
Metabase
New Rentals
Productivity
Power BI
Volume Tickets
???
Qtd FTE
Working Days
FTE
???
Cost/FTE
???
Payroll
Cost Other HC
???
FTE CX Supply
???
Cost Outsourcing
???
FTE Concentrix (80%)
???
FTE Outsourced
???
PA´s Concentrix
Front