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op volle retouren - Coggle Diagram
op volle retouren
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convince people
same day delivery/ordered today, delivered tomorrow
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orders during Covid-19
people order more, because they are at home
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poeple order 3 different sizes, return the 2 that don't fit
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you can get a bad review and of course you don't want that, that's mostly imporrtant for small businesses.
delivery/return
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13% of all the packages we send back, thats the number 1 spot in Europe
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they have to burn textile, if they don't have a way to recycle it
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opinion
We think that people don't have any idea what happens when they send their package back. They give a clear view of that in this documentary. We think that is very good, therfor people get an idea of what is actually happening when they return a package
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