Please enable JavaScript.
Coggle requires JavaScript to display documents.
Career Change IT Support - Coggle Diagram
Career Change IT Support
My take on top issues
Safety Steps
Malware checking
Android
Mac
Windows
Defender
MalwareBytes
iPhone / iPad
Backup to USB / cloud regularly
iCloud / Apple iPhone and Mac
Dropbox can do all but needs setup
Google / Android / Windows
32GB stick only $4
Over 800 12Mp photos
Over 700 songs
4,000,000 word docs
Will not start
Computer slowness - malware suspected
Lost password / password reset
Top 10 IT Customer Support Issues and Solutions
Can't connect to network printer
Blue screen of death
Spilled Coffee on my Laptop
Computer keeps shutting down
My USB devices are not working
Lost access to network drive
My WIFI keeps dropping
Computer has virus or malware
Lost or forgotten password
My mouse doesn't work
10 Qualities Every Help Desk Technician Should Have
Work Well Under Pressure
Be Willing to Learn
Have an Analytical Mind
Be Patient
Be Empathetic
Collaborate with Others
Have Business Awareness
Pay Attention to Detail
Customers First
Be good at Time Management
The Basics
Operating Systems
Linux / Unix
Apple
iOS
Mac OS
Google
ChromeOS
Android
All of their infrastructure
Work stations and servers (These are free competitors to Microsoft and Mac OS of PCs and Servers)
Debian
CentOS
Ubuntu
Fedora
Many more...
IoT
Tesla Cars
All Commercial and Home Networking Equipment
Mars Rover
All Smart TVs
Facebook / Instagram
Amazon
TikTok
All Super Computers
Mircosoft
Work Stations
Windows 10
Windows 7
Servers
IIS
SQL
Active Directory
Most Fortune 100 Companies
Local / State / Federal Government
Schools
Basic Operations
Check hardware resource utilization
Connect to printers / periferals / cloud services
Check device specs
Manage malware problems
Manage files
Connect to networks
Create a good password / Pass Code
Add and Remove Apps
Manage Users
Common Cloud Services
Dropbox cloud storage
Cloud Backup
BackBlaze
Acronis
IDrive
Apple iCloud storage
Cloud Productivity
Evernote
Coggle
Workflowy
Microsoft Email Office Storage
Google Email Office Storage
Online Meetings
Zoom
Google Meeting
Facetime
Microsoft Teams
Discord
Cisco Webex
Remote Management
Shared Desktop Google Meeting
Shared Desktop MS Teams
TeamViewer
All Operating Systems
Desktop streaming Discord
Shared Desktop Zoom
VPN
NordVPN
Surfshark
PrivateInternetAccess
CyberGhost