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Why are the order rates lower? - Coggle Diagram
Why are the order rates lower?
Factors external to organisation
Delivery timelines by the delivery partner
Is it a problem with specific delivery partner ?
Is this problem arising only during pandemic?
Is it due to availability of enough capacity to deliver due to spike of demand during pandemic?
Opting for multiple vendors for delivery would help ?
Are there challenges in transport during this pandemic situation?
Uniqueness in the products delivered by the vendors
Variety of products available from vendors
Factors internal to organisation
Product Category
Variety of products are they relevant to the current situation?
Revisit the strategy to determine the most lucrative products as per times
Discounts
Higher discounts attract more customers from competetors
Loyality Programs
Customer Feedback systems
Response time to customer complaints
Resolutions put in place to ensure these complaints don't repeat
Infrastructure
100% availability and accessibility of the platform
Connectivity between the platform and payment gateways
Ease of navigation across the site