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IV. Managing Metrics - Coggle Diagram
IV. Managing Metrics
1. Challenges of Metrics
Importance of Metrics
feedback-loop: soft metrics & actions
influence on long-term outcome
General Mistakes
too many metrics
too focused on outcome
too infrequent
too focused on costs
too focused on past
Pitfalls
delaying rewards
risky rewards
metrics hard to control
losing sight of goal
wrong metrics
stretch metrics
narrow thinking
3. Open Innovation
3.1 Metrics for Open Innovation
2. Types of Metrics
Diagnosis
Benchmarking
Allocation
Compensation
long-term incentives
rewarding innovative behavior
Communication