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CHAPTER 7- K-CREATION - Coggle Diagram
CHAPTER 7- K-CREATION
KM Tools
Asset Management
Extranet
Distance Learning
Intranet
5 Steps KM process is concerned with 5 key steps
Identifying the knowledge
Creating knowledge
Storing knowledge
Sharing knowledge
Applying knowledge
The 10- Step Knowledge
Management Road Map
Phase 1 : Infrastructure
evaluation
Analyzing existing structure
Aligning KM and business strategy
Phase 2 : KM systems analysis,
design & development
Designing the KM architechture &
integrating existing infrastucture
Auditing & analyzing existing knowledge
Designing the KM team
Create the KM blueprint
Develop the KM system
Phase 3 : Deployment
Deploying with result-driven incrementalism methodlogy
Leadership issues
Phase 4 : Evaluation
Benchmarking
Using metrics allows
An effective metric or gauge for KM might be an index that is comprised of four types of measures
Implementing KM System
What knowledge to share?
Competitive intelligent
Best or good practice
Knowledge processes
Knowledge of clients or customers
How will knowledge
be shared
Email
Face to face
Telephone
Help desk
Fax
Why will knowledge
be shared
related motivation
With whom the
knowledge need to be share
Internal knowledge sharing programs
External sharing
Leveraging knowledge
Improve what exists
10 ideas that need to be applied when
looking at what can be leveraged
Sources & originators
Decision support
Flexibility & Scalability
Pragmatism not perfection
The user is king
Ease of use
Collaborative synergy
Real Knowledge (Not AI)
From machine to mind
Conversation as a medium of thought