Topic 10: Sustaining Total Quality Organization
Organizational culture and performance excellence
An organization's value system and its collection of guiding principles
Understanding organizational culture is important to ensure the success of the TQ implementation
Changing organizational culture
Strategic change
Process change
Performance excellence differed with traditional management culture
Culture of performance excellence
Acknowledge performance of the employees
Strategic outcomes drive the work
A premium is placed on excellence in performance
Management commitment and leadership
5 critical behaviours to develop a positive quality xulture
Encourage self-development and empowerment
Keep employee involved
Provide evidence of management's leadership
Provide recognition and rewards
Create and maintain an awareness of quality
Psychologist suggest that individuals go through 4 stages of learning
Conscious incompetence
Conscious competence
Unconscious incompetence
Unconscious competence
2 types of leaning in organization
Adaptive
Generative
A result of adapting what has been learned
Generate new inputs to be shared and learned by others
LO's key activities
Learning from own experiences and history
Learning from experiences and best practices of others
Experimentation with new approaches
Transferring knowledge quickly and efficiently throughout the organization
Systematic problem solving
Key forces in future quality management
Increasing rate of change
Workface of the future
Globalisation
Aging population
Consumer awareness
21st Century quality
Innovation
Global responsibility
Quality is not a unit or a department but it is an attitude and quality starts from within and that is us