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Topic 9: TQM models in awarding organization's quality effort - Coggle…
Topic 9: TQM models in awarding organization's quality effort
Quality award is a form of recognition that encourages the organizations to adapt business improvement lessons that have been leaned from "world class" companies
Malcolm Baldrige National Quality Award
Stimulate American companies to improve quality and productivity
Recognizing the achievements of those companies
Establishing guidelines and criteria that can be used by business
Criteria for performance excellence
Customer focus
Measurement, Analysis and Knowledge Management
Strategic planning
Human resource focus
Leadership
Process Management
Business Results
Criteria evolution
Criteria are annually improved and evaluated
Baldrige award evaluation process
Stage 2 Consensus Review
Stage 3 Site visit review
Stage 1 Independent review
Stage 4 Judges recommend award recipients
The impact of MBNQA
Baldrige criteria for performance excellence have played a valuable role in helping U.S organizations to improve
ISO 9000 Family of standards
Generic characteristics of management practices can be standardized and carefully managed quality system
5 Objectives of standardisation
Provide confidence to internal management and other employees
Provide confidence to customers and stakeholders
Continual improvement on operations
Provide confidence that quality system requirements are fulfilled
Continual improvement on products and services
Structure of the ISO 9000 standards
Requirements
Guidelines for performance improvement
Fundamentals and Vocabulary
8 Principles of ISO 9000
Process approach
System approach to management
Involvement of people
Continual improvement
Leadership
Customer focus
Factual approach to decision making
Mutually beneficial supplier relationship
MS ISO 9001:2008 requirements
Resource management
Product realisation
Management responsibility
Measurement, Analysis and Improvement
Benefits of ISO 9000
Better quality products and services
Improved and increases productivity
Higher customer satisfaction
Decrease cost
Increased management commitment
Industrial Excellence Award (AKI)
Recognize the most outstanding companies in the manufacturing and service industries
Evaluation process
1st accessors to committee meeting
Assessment
Head hunting exercise
2nd Accessors committee meeting
Short listing companies
2nd council meeting
Open for registration
Award Ceremony
Prize for AKI winners that stand out
Cash prize of RM500,000
A trophy and certificate
Publicity for winners which helps promotes the company