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Curriculum - Coggle Diagram
Curriculum
In my experience
Won't boot, can you save my files
Forgot password
Can not connect to the network
Can't print
Device is slow or acting funny
I want to upgrade pc hardware, or buy a new pc
I want to transfer stuff from my old phone
Impressions
Not enough formative assessment
Need to begin with baseline and find where they are
Too detail heavy
Trip should be structured on what you will encounter most
Current
Operating Systems and You: Becoming a power user
Systems Administration and IT Infrastructure Services
Bits and Bytes of Computer Networking
IT Security: Defense against the digital dark arts
Technical Support Fundamentals