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CHAPTER 6 (OFFICE ETIQUETTE) - Coggle Diagram
CHAPTER 6 (OFFICE ETIQUETTE)
Etiquette in the office
Your daily greeting to co-workers
the courtesy of saying "good morning" to someone is universally acceptable in business
It is proper to return the greeting pleasantly
Helping a new employee
Provide a friendly reception and help familiarized newcomer with the strange surrounding
Have an orientation program
introduce newcomers to co-workers
invite a newcomers to lunch
When you are newcomer
shows off - ( It is rude and useless )
Too friendly too soon - ( use some restrain in your first few days on a new job )
When you are invited to lunch - ( pay for your own lunch )
Use of first names in the office
Addressing your supervisor
Addressing older men and women
General Principles of Etiquette in Taking Refreshments
Be neat
Observe common table manners
Don't let your refreshments interfere
Don't "stretch" your pause
Do not pause while you are drinking
Follow the practice in your office
Etiquette in Office Lines
Line up and await your turn
Safety in the parking lot
Don't forget the manners of safety
What to do about personal borrowing and lending
Avoid if possible
Make sure return what you have borrowed as quickly as possible
Delay lead to forgetfulness
What to do about gossip
Rumor can have serious consequences when it gets outside the company
How to deal with office politics?
Unethical Practices
Dealing with the unethical co-worker
How to cope with injuries & illness?
Injured co-workers - If you must accompany the injured person somewhere, ask co-worker to cover
Helping a co-worker during the recovery period
How to handle personnel problem?
Serious Conflicts
continue working each day with co-workers
Take time to listen and try to understand the other side - before it become conflicts
Problem of others
Help the person find professional guidance outside
Employee Grievances
Establishes a grievance committee or arrange for some individual to hear the grievance of employees
Performance problems
Involve an employee's ability to perform - productivity or output is low or below standards