Chapter 6: Understanding the Management Process

Levels of MGMT

Management Skills

Mgmt Specializations

Technical- Specific skills needed to accomplish a specialized activity. needs to understand the technical skills relevant to the activities they manage in order to train subordinates, answer questions and provide guidance.

Communication- The ability to speak, listen, and write effectively./Managers need both oral and written communication skills. Ex: presentation,conduct interview, and hold press conference.

Types of plans

Organizing- the grouping of resources and activities to accomplish some end result in an efficient and effective manner.

Leading and Motivating- The process of influencing people to work toward a common goal. The process of providing reasons for people to work in the best interests of an organization.

Planning-establishing organizations goals and deciding how to accomplish them. EX- Starbucks ''to inspire and nurture the human spirit- one person, one cup, and one neighborhood at a time''

Controlling- The process of evaluating and regulating ongoing activities to ensure that goals are achieved.

Human Resources: a person charged with managing an organization's human resources programs.

Sustainability:economic production and consumption that minimizes environmental impact and maximizes resource conservation and reuse.

Finance: a manager who is primarily responsible for an organization's financial resources.

Operations: a manager who manages the systems that convert resources into goods and services.

Info Tech:is the discipline whereby all of the information technology resources of a firm are managed in accordance with its needs and priorities.

Marketing: a manager who is responsible for facilitating the exchange of products between an organization and its customers or clients.

Interpersonal- The ability to deal effectively with other people. ex: relate to people, understand their needs and motives, and show genuine compassions.

Cognitive- The ability to think in abstract terms. basically allows managers to see the "big pic" and understand how the various parts of an organization or idea can fit together.

Analytical: the ability to identify problems correctly, generate reasonable alternatives, and select the "best" alternatives to solve problems.

CEO

V.P

Manager

Supervisor

Employee

Supervisory -Operation <1yr

Tactical- 1-5yrs

Strategic >5 yrs

Strategic >5yrs

Upper

Middle

Upper