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Week 3 Emotional Intelligence (Basic Emotions (Regret (Alternatives to…
Week 3 Emotional Intelligence
EQ
Understanding Emotions
Using Emotions
Perceiving Emotions
Basic Emotions
Anger
Disgust
Sadness
Fear
Happiness
Regret
Alternatives to life events that have occurred
Surprise
How to Act？
Facing Acting
Without really experiencing the emotion
negative interpersonal consequences
Deep Acting
visual a situation
positive consequences
Emotional exhaustion/Burnout
Gradual increase of distress which results in emptying ones reserve and become exhausted.
Differences Between Men and Women
Women
Stronger need for approval
Experience stronger emotion
Show greater emotional expression
Nuturing
have more innate ability to read emotions
Men
Tough
Brave
Affective Events Theory
Emotional reaction of employees towards in-work events
Emotional labor
Workers tend to show Organizationally Desired Emotions (e.g.: staffs should be polite)
emotions could be positive and negative
Higher EQ, better performance and higher salaries.