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Week 3 Emotional Intelligence (one´s ability to (understand, perceive,…
Week 3 Emotional Intelligence
Burnout/Emotional exhaustion
Distress increase
Reduced productivity
Alienation
Emotional exhaustion
one´s ability to
understand
perceive
use
Gender
Women
public display
higher frequency
Men
less intensely
worse at perceiving
Basic emotions
Culturally similar
Fear
Dusgust
Sadness
Regret
Affective Events Theory
emotions - performance & satisfaction
Emotional labour
Organisationally desirable
Negative
Positive
Acting
Face
Manipulating muscles
Emotional dissonance
Deep
Mentually visualize
Positive consequence
Moods & Emotions
Emotion
less Intense
lack a contextual stimulus
Moods
Intense feelings