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Interpersonal Skills (Listening habits (listen with an open mind, be aware…
Interpersonal Skills
The role of communication in the workplace
verbal (words, sounds)
non-verbal (facial expressions, body language, signals)
Writing
Common communication methods
telecommunication
third-party communication
written communication
face-to-face communication
Listening Skills
speaking 30%
reading 16%
listening 45%
writing 9%
Listening habits
listen with an open mind
be aware of your prejudices
control your mouth... listen
control your mind and use your thinking speed wisely
don't jump in conclusions
maintain eye contact with the person speaking