Please enable JavaScript.
Coggle requires JavaScript to display documents.
CIs (calls (preparation (sync with support (I don't understand the…
CIs
calls
preparation
questions for the customer
how I can reproduce the issue
what has changed in the environment
sync with peers
have a list of questions
ready to describe actual behavior vs. expected behavior
list your findings
sync with support
I don't understand the issue
I need additional information which are not available in diags
sync about my findings
discuss my plan how to work on the issue
audience
support
moderates the call
keeps the conversation alive
has the same expectations
engineering
EM/PM managers (optional)
helps with hot customer
helps with reporting
keeps communication alive
expectations
when it should be fixed
how much time I can spend on solving the ticket
not allowed to say
no promises about deadlines
no commitment about release
allowed to say
sync with EM/PM/support
process
SLA
regular CI
support escalates
sales escalate
email
Jira
non responsive
jira
status
assignee
updates
different component
change component
cooperate with other owners
team
sprint
priority
time/effort
help
investigation
:red_flag: out of ifeas
ask for help within the team
involve support
reproduce the isssue
ask for help outside the team
it is okay to say I don't know
discuss with EM/PM what next
time?
priority :question:
:fire: unlimited time for special cases
:beer_mugs: discuss needed time if not sure
understand the issue
be ready to answer all question you can imagine
be able to reproduce the issue