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design of goods and services (documents needed for production (assembly…
design of goods and services
product life cycle
introduction
. products are still being fine-tuned. expenditures needed for (1) research, (2) development, (3) mod and enhancement, (4) supplier development
growth
. design is stabilized. forecast capacity requirements to accommodate demand
maturity
. competitors established. innovate product
decline
product development system
house of quality
time-based competition implementation
. to the swift goes the competitive advantage
defining good & services in OM
(1) functions
. what are its functions?
(2) designing
(3) achieving function
. how?
make-or-buy
group technology
. identify families of parts
defining by drawing
engineering drawing.
dimensions, materials, finishes
bill of material (BOM).
components, their descriptions, and quantity
documents needed for production
assembly drawing
. exploded view of product
assembly chart
shows in schematic form how a product is assembled
route sheet
lists the operations necessary to produce the component with the material specified in the BOM
work order
. instruction to make item, scheduled
engineering change notices (ECNs)
. change some aspect of product's definition or documentation, e.g. engineering drawing or BOM.
configuration mgmt
is the system where a product's planned and changing configuration are identified
customer participation in design & production of services
apply decision trees to product issues
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