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Physical Evidence (On-Stage Contact Employee (Back-stage Contact (Support…
Physical Evidence
On-Stage Contact Employee
Back-stage Contact
Support Processes
Maintaining Equipment
Setting up room
Check availability/wait
Prepare oils for massage & table
Greet Customer
Create Invoice
Give customer Receipt
Building
Service Menu & Pricing
Cash Register/ Card Reader
Massage Tables
Spa
Guest Actions
Arrive at Spa
Order Services
Pay for Services
Receive Massage etc.