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Communication, conflict and negotiation (communication (Channels (Informal…

- - - - Information Source
      - Encoding
        
        Translation of thought or information into symbols
      - Transmission
      - Channels
      - Reciever
      - Decoding
      - Feedback
      - Noise
  - - - Doesnt follow hierarchy
    - - Planned communication between positions
    - - Chain of Command
    - - distractions, differences, technical issues
- - - - Intra personal
        
        Occurs in an individual
      - Interpersonal
        
        2 or more individuals
      - Intergroup
        
        Occurs between groups
      - Interorganisational conflict
        
        Between organisations
- - - - Chain of Command
    - - Decoupling
      - Buffering
        
        Forms a barrier between 2 peoples
      - Linking pins
        
        Assigned to manage conflicts but are prone to conflict
      - Liaison Groups
        
        Coordinate between 2 groups in a business
- - - - Two Party
      - Group
      - Intergroup
      - Constituency
  - - - Concerned with the outcomes tied to the issues under negotiation
    - - How well people involved are able to work with one another afterwards
    - - issues resolved without any harm to working relationships of the people involved