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Customer service ((Positioning), Customers, Loyalty programmes, CRM,…
Customer service
Customers
Loyalty programmes
CRM
Marketing research
Product/service
Communication
Positioning
Attitude
Customer satisfaction
Interaction
Constant changes
Loyalty
Body language
Personalization
"Word of mouth"
Attentiveness/empathy
Patience
Resposiveness
24/7 hotlines
Foresight
Flexibility