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Communication (Types (Impersonal written, Personally addressed written,…
Communication
Types
Impersonal written
Personally addressed written
Verbal
Non-verbal
Face to face
Via Networks
Encoding message
Convey information
Raise a question
Pass routine data
Inspire people
Skills for senders
Send clear and complete messages
Encode understandably
Select appropriate medium
Avoid noise
Reasons
Transformation
capacity/quality
Outputs
advertisements/complaints
Inputs
availability of materials/equipment
Measures of performance
Innovation
Quality
Delivery
Skills for receivers
Pay attention
Be empathetic
Be a good listener
Stop talking
Put the speaker at ease
Ask questions
Remember to understand
Be aware of prejudices
Transmission phase
Message
Encoding
Medium
Decoding by receiver
Richness levels (high to low)
Face to face
Electronically transmitted
Personally addressed
Impersonal written