Please enable JavaScript.
Coggle requires JavaScript to display documents.
QUALITY (INDICATORS FOR CUSTOMER
SATISFACTION (Frontline empowerment,…
QUALITY
what is? quality is the degree to which a accomodaty meets the requirements of the customer at the start of its life.
-
-
COMPETITIVENESS
Is the ability to provide products and services as or more effectively and efficiently than the relevant competitors.
-
-
THE THREE QUALITY GURUS
-
Juran
He defines quality as fitness for use in terms of design, conformance, availability, safety and field use.
-
Philip Crosby
Quality is defined as conformance to requirements, not “goodness”
The system for achieving quality is prevention, not appraisal.
The performance standard is zero defects, not “that’s close enough”
-
-
USER BASED
-
MANUFACTURING BASED
-
Requirements or specifications are established by design and any deviation implies a reduction in quality.
-
-
-
-
-