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overcoming resistance (education and communication (effectively…
overcoming resistance
education and communication
effectively communicate why the change is needed - helps pipo see the logic behind the change
helps address misconceptions about the change
unlikely to be effective in the short term, they need to be delivered consistently and over along period for maximum impact
coercion
explicit
directly communicating the implications of resisting change
implicit
suggesting the likely negative consequences for the business of failing to change
damages trust and can lead to damaged morale
participation and involvement
onboarding stakeholders who would otherwise resist
leads to commitment not just compliance
manipulation and co-option
bringing specific individuals into roles that are part of change management - managers who can influence resistance
manipulation involves selective use of information to encourage people to behave in a particular way
facilitation and support
training, counseling and mentoring to help cope with change
negotiating and bargaining
providing an incentive to change