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SHOWROOM CUSTOMER JOURNEY (Welcoming (Friendly greeting, Ask question,…
SHOWROOM CUSTOMER JOURNEY
Store location and appearance
Offline platform
Family
Friend
Magazine/Newspaper
Event participated
Showroom tour
Carpark
Front door
Easy and convenience
Free
Welcoming
Friendly greeting
Ask question
Assist customer
Prepare refreshment
Indoor decoration
Online platform
Facebook
Instagram
Website
EDM