Please enable JavaScript.
Coggle requires JavaScript to display documents.
ServiceNow Webinar (Technology Requirements (Automation (New asset types…
ServiceNow Webinar
Technology Requirements
Platform
Access Controls
User-focused views
Automation
Exponential Growth in assets
New asset types
Containers
Serverless
Workflows
Single system of action
Objectives
Importance of Stakeholders
Identify key stakeholders
Engage with key stakeholders
Case studies and examples
Security
Service Desk & EUC
Direction of Value - SAM is creating, not asking
Lifecycle
HR - Usage data
Network - blind spots
SAM is the Nexus
Importance of technology to value creation
Narrowing the gap between software and products, even for non-tech companies
Example of camera software --> Lightroom
Protect investements
Reduce costs
Mention ITIL v4 Value Chain
Importance of shared single version of the truth
What that enables
How you build it
What it looks like
Mention NIST
How do you get a seat at the table? For decision-making
Interop between silos
Change Management
Automated reclamation and deployment
HR offboarding
SaaS & IaaS
Disciplines
From acquisition to consumption
Business Relationship Managers
Cloud Consumption Management
People Requirements
Process Requirements