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Interpersonal Communication Skills (6 keys to good listening (control your…
Interpersonal Communication Skills
Methods of communication
Verbal
Non-Verbal
Writing
communication channels common in the workplace
telecommunication
Third party communication
written communication
face to face communication
6 keys to good listening
control your mouth
listen with an open mind
control your mind and use your thinking speed wisely
be aware of your prejudices
maintain eye contact
don't jump to conclusions
links in the communication process
medium
decoder
encoder
receiver
sender
feedback