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Week 8 - Emotional Intelligence (How Emotional Intelligence is tested…
Week 8 - Emotional Intelligence
Explore
What
Capability for individuals to identify, understand and control their emotions and feelings
Can be learned, not just born with it
Why
Better communication
Senior management- becomes more than just technical skills and ability
Goleman (1998) suggests its essential to creation of good leader
Positive correlation between EI and 'organisational performance'
LO3: Relationship-managment
Empathy
Increase Reliance on teams
Rapid Rate of Globalisation
Consider Other Feelings
War on Talent
social skill
Culmination of other dimension: Allow comptencies
Strong Social Skill
Wide network outside work
Easy to establish common ground with Diverse
Being friendly and move people into the same direction
LO 4: learning emotional intelligence
Genetic
product of brains limbic system: feelings, impulses and drives
learnt best through motivation, extended practice and feedback
training limbic system takes longer than the neocortex (analytical and technical activity)
Nurture
increases with age, not necessarily heighten
sincere desire and commitment
LO2 Emotional intelligence – self-management skills
Self awareness
Have deep understanding of emotions
not unrealistically optimistic
understand feelings of others
understand their value and goals
frank in admitting failiure
Can be seen through
self-confidence
realistic self assessment
self-deprecating sense of humour
Frank in admitting failure
Self regulation
Those with self-regulation are not bound or
controlled by their feelings
They are able to control feelings and use them to
their advantage
Extreme displays of negative emotion unlikely to
result in effective leadership
Why does self-regulation matter?
In highly volatile environments where one’s
adaptability dictates survival and success, selfregulations enhances one’s adaptability to change
Can lead to greater integrity in leaders
Leaders in control of their feelings are more likely to
create trusting and inclusive work environments
Motivation
want to achieve for the sake of achievement not external rewards
Always seek achievement
desire to achieve beyond expectations
Others expectations
Own expectations
Have a strong passion for what they do
Are better equipped to deal with failure, especially when combined with self-regulation
How Emotional Intelligence is tested within the workplace
Self-reporting
Emotional Intelligence Scale
Schutte and colleagues 1998
33 item scale
Mayer-Salovey-Caruso Emotional Intelligence Test
The Trait Emotional Intelligence Questionnaire
153 items