Week 8 - Emotional Intelligence
- Explore
What
Why
LO3: Relationship-managment
LO 4: learning emotional intelligence
Empathy
social skill
Genetic
Capability for individuals to identify, understand and control their emotions and feelings
Can be learned, not just born with it
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Nurture
Increase Reliance on teams
Rapid Rate of Globalisation
Consider Other Feelings
Culmination of other dimension: Allow comptencies
Strong Social Skill
product of brains limbic system: feelings, impulses and drives
increases with age, not necessarily heighten
Being friendly and move people into the same direction
War on Talent
Better communication
Wide network outside work
Easy to establish common ground with Diverse
LO2 Emotional intelligence – self-management skills
Self awareness
Self regulation
Motivation
want to achieve for the sake of achievement not external rewards
Always seek achievement
desire to achieve beyond expectations
Have a strong passion for what they do
Others expectations
Own expectations
How Emotional Intelligence is tested within the workplace
Have deep understanding of emotions
Those with self-regulation are not bound or
controlled by their feelings
They are able to control feelings and use them to
their advantage
Extreme displays of negative emotion unlikely to
result in effective leadership
Why does self-regulation matter?
not unrealistically optimistic
Senior management- becomes more than just technical skills and ability
Goleman (1998) suggests its essential to creation of good leader
understand feelings of others
learnt best through motivation, extended practice and feedback
Self-reporting
In highly volatile environments where one’s
adaptability dictates survival and success, selfregulations enhances one’s adaptability to change
Can lead to greater integrity in leaders
Leaders in control of their feelings are more likely to
create trusting and inclusive work environments
understand their value and goals
frank in admitting failiure
Emotional Intelligence Scale
Schutte and colleagues 1998
Are better equipped to deal with failure, especially when combined with self-regulation
33 item scale
Can be seen through
Mayer-Salovey-Caruso Emotional Intelligence Test
sincere desire and commitment
self-confidence
realistic self assessment
The Trait Emotional Intelligence Questionnaire
self-deprecating sense of humour
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153 items
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training limbic system takes longer than the neocortex (analytical and technical activity)
Frank in admitting failure
Positive correlation between EI and 'organisational performance'