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ITO :fire: (BAU (CHAT (BOT :checkered_flag: (BOT FAILED :red_cross:…

- - - - BOT SOLVED :check:
      - BOT FAILED :red_cross:
        
        AGENT :silhouette:
        
        SLOT
        
        CITY
        
        CX SEGMENT
        
        Ho: Is there a Cx pareto?
        
        Will differential queues help?
        
        RX SEGMENT
        
        DE PARETO
        
        FTNR
        
        H0: Better staffing can help with FTR
        
        DISPOSITION
        
        H0: Is there a particular disposition that can be solved without even reaching out to CC.
        Eg: Tracking screen
        DE is not assigned
        Payment or refund status
        In WIMO showing DE number
        
        H0: Are there any dispositions which doesn't need to be shown?
        
        H0: