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Check-out (Greet the guests with smile (Request the guest’s name and room…
Check-out
Greet the guests with smile
Request the guest’s name and room number
Confirm guest's intention to check out
Retrieve the account in the PMS
check departure date
Guest leaving earlier
Inform Housekeeping & Service Center
Check the name matches the room number in the system
Retrieve the registration card which is filed in the pit
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Valid Check out date
Express Check out
night auditor finalizes the guest’s account after running the night audit
attaches a copy of the guest’s account to an express check-out form
places it in an envelope
slipped envelope under the guest’s door
The guests checks the account
completes a minibar form ( if necessary) & fills in the express check-out form.
Guests place all the paperwork in the envelope provided
deposit the envelope and their room key at the express check-out box at reception
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Leave the envelope and room key in the room to be collected by housekeeping and returned to the front office
hand the account to guest