Please enable JavaScript.
Coggle requires JavaScript to display documents.
Mobile number from WhatsApp (Policy Found (Ask DOB (Multiple Policy (Ask…
Mobile number from WhatsApp
Policy Found
Ask DOB
Single Policy
Multiple Policy
Ask which Policy (Type Show all Policies at any stage to come back to this menu)
If DOB Mismatch, After 1 attempt, move to Policy no journey
Policy not found
Ask Reg Mob No & DOB
Policy Found
OTP
Single Policy
Multiple Poliy
Ask which Policy
Policy Not Found
Ask Policy Number & Match DOB
OTP to Reg Mob & Email
Single Policy
Multiple Policy
Ask which Policy