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Customer Experience (Step 1 Entrance (How do customer find us and how good…
Customer Experience
Step 1 Entrance (How do customer find us and how good are we with this?
Methods
WEB
Adverts
Social Media
Brnad Awareness
Word of Mouth
Returning Customers
Measure
Activity accross the platforms
Step 2 (Learning About us)
Methods
Content
Webpage
Forms
Emails
Phone
Measure
Feedback from customer (Was it easy for them to understand what we do , did they get everything they needed?