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Network Services Onboarding (First-30 days (Team Basics (Commonly used CLI…
Network Services Onboarding
First-30 days
Preq:
Verify access to system
Team Basics
Commonly used CLI commands
BT Change Mgmt process
Updating Runbooks
Comm channels
Understand the basic Networking Flow
Learn basic troubleshooting
Familiarize with Layer 2 and 3 services
Overview of BT Incident Management Process
Learn about Standards
Escalation Process
Lifecycle of a ticket
How-to handle escalations
What's your role
Code-lab style tutorials (with scenarios from above topics)
First-60 days
Troubleshoot complex issues
Advanced tutorials
End of 90 days
Handle escalations
Independently handle outages
Write incident narrative