Please enable JavaScript.

Coggle requires JavaScript to display documents.

SAGE SUPPORT (ORIGIN OF SUPPORT REQUESTS Where are the requests …

- - - - Hospitality
      - Petrol
      - Retail
      - Mass setup, mass change
    - - Mistakes in setup --> correction
  - - - Technical issues
- - - - Setup of Face2Face/E-com contracts - 'setup in Sage"
        target group : Onboarding, Backoffice, Customer Care, Global Accounts & E-commerce
        Basics - General
        Provided by trainer in PL
  - - - Online: Webportal on intranet: Iconnect
    - - Sage manual via SAGE or via Iconnect
        
        Questions from this manual occur, but limited
    - - Distributed via teamhead
- - - - Example:
        reporting of new terminals
- - - - Hospitality
      - Petrol
      - Retail
      - Mass setup, mass change
    - - Mistakes in setup --> correction
  - - - Technical issues
- - - - Setup of Face2Face/E-com contracts - 'setup in Sage"
        target group : Onboarding, Backoffice, Customer Care, Global Accounts & E-commerce
        Basics - General
        Provided by trainer in PL
  - - - Online: Webportal on intranet: Iconnect
    - - Sage manual via SAGE or via Iconnect
        
        Questions from this manual occur, but limited
    - - Distributed via teamhead
- - - - Example:
        reporting of new terminals
- - - - Different persons for different processes trained.