Janis and Mann Conflict Decision Model 1977 (traditional theory) Lecture 7
accepting the challenge
key question - is the threat or opportunity enough to warrant the effort of making an active decision?
accepting the challenge means accepting risk, accepting need to get information etc and proceed to next stages, accepting there are better solutions
deciding but keeping your options open
Decision coping patterns
vigilance
panic (hyper vigilance)
make decisions very fast (rash)
copout (defensive avoidance )
prefer others to make the decision for them (buckpassing)
making a decision is too stressful for them
complacency
dont care attitude
delay, don't make decision (procrastination)
no difference btw the price, dont really matter
thorough information search
unbiased assimilation of new information
other characteristics of high- quality decision making
other style are less time consuming but may result in insufficient decision making strategies
act on impulse
J&M's conflict theory conclude that vigilance is the only coping pattern that allow for sound decision making , other patterns are maladaptive (Mann, Burnett, Radford & Ford,1997)
counsellor in the expert position
during time constraints
optimal strategy is to support style naturally than to learn a new style
evolutionary
changing people slowly
revolutionary
aimed to guide users towards a specific decision style (ie. vigilance)
exploratory, sit down and talk to you
emotional vulnerability known to influence decision style
linked to positive outcomes: feeling a greater degree of decisional confidence (decision conflict/non-vigilance linked to delay and avoidance)
hyper vigilance better than vigilance when time is short (Johnston, Driskell & Salas 1997)
stages of process
- Identify five stages
- Accepting the challenge
- Searching for alternatives
- Evaluating alternatives
- Being Committed
Adhering to the decision