Janis and Mann Conflict Decision Model 1977 (traditional theory) Lecture 7

accepting the challenge

key question - is the threat or opportunity enough to warrant the effort of making an active decision?

accepting the challenge means accepting risk, accepting need to get information etc and proceed to next stages, accepting there are better solutions

deciding but keeping your options open

Decision coping patterns

vigilance

panic (hyper vigilance)

make decisions very fast (rash)

copout (defensive avoidance )

prefer others to make the decision for them (buckpassing)

making a decision is too stressful for them

complacency

dont care attitude

delay, don't make decision (procrastination)

no difference btw the price, dont really matter

thorough information search

unbiased assimilation of new information

other characteristics of high- quality decision making

other style are less time consuming but may result in insufficient decision making strategies

act on impulse

J&M's conflict theory conclude that vigilance is the only coping pattern that allow for sound decision making , other patterns are maladaptive (Mann, Burnett, Radford & Ford,1997)

counsellor in the expert position

during time constraints

optimal strategy is to support style naturally than to learn a new style

evolutionary

changing people slowly

revolutionary

aimed to guide users towards a specific decision style (ie. vigilance)

exploratory, sit down and talk to you

emotional vulnerability known to influence decision style

linked to positive outcomes: feeling a greater degree of decisional confidence (decision conflict/non-vigilance linked to delay and avoidance)

hyper vigilance better than vigilance when time is short (Johnston, Driskell & Salas 1997)

stages of process

  1. Identify five stages
  1. Accepting the challenge
  1. Searching for alternatives
  1. Evaluating alternatives
  1. Being Committed

Adhering to the decision