Please enable JavaScript.

Coggle requires JavaScript to display documents.

Trust in HCI (DEFINITIONS OF TRUST (trust reflects positive / negative…

- - - - IT-related trust reflects beliefs about a technology’s characteristics (mental model) rather than its will or motives because it has none
    - - A: PROPENSITY TO TRUST IN GENERAL TECHNOLOGY
        
        propensity as dynamic individual difference not a stable unchangeable trait
        
        propensity to trust suggests that one is willing to depend on a technology across situations and technologies
        
        prospensity is neither trustee specific nor situation specific
      - B: INSTITUTION-BASED TRUST IN TECHNOLOGY, A STRUCTURAL CONCEPT
      - C: TRUST IN A SPECIFIC TECHNOLOGY REFERRING TO A PERSON'S RELATIONSHIP WITH A PARTICULAR TECHNOLOGY
  - - - competence: a promise in terms of their ability or power to do something
      - functionality: users consider whether the technology delivers on the functionality promised by providing features sets needed
    - - benevolance: hope that people care enough to help
      - helpfulness:
        no caring emotions because no moral agency (hope that the help function will provide necessary advice, trusting beliefs in helpfulness represents user’s beliefs the the technology provides adequate, effective and responsive help)
    - - risky due to people’s volition or freedom to choose
      - built-in flaws or situational events that cause failure
- - - - calculus-based trust: the trustor assesses the costs and benefits of extending trust (rational decision)
      - social-psychological trust: about perceptions regarding the trustee’s attributes