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Quality Control (PAB's (SLA (45 Days Created/Resolved), KPI (Timing on…
Quality Control
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Multi/1st Years/4 Points
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KPI
Multi Year:
- Prior years audited for utilities
- Exclusions accounted for (pass/fail)
- URE's within threshold (pass/fail)
- CAP carried forward accurately (pass/fail)
- Audit rqd backup included (pass/fail)
- Letter included (where applicable)
- Payment matches SLIM entry
- Amount billed/paid accurate
4 Pt:
- Utilities audited against Lease (pass/fail)
- URE within threshold (pass/fail)
- CAP carried forward accurately (pass/fail)
- Audit rqd backup included (pass/fail)
- Letter included (where applicable)
- Payment matches SLIM entry
- Amount billed/paid accurate
1st Yr:
- Utilities audited against Lease (pass/fail)
- No URE used exclude exceptions for rounding(pass/fail)
- Accurate application of first year CAP per designated standards (pass/fail)
- Letter included (where applicable)
- Payment matches SLIM entry
- Amount billed/paid accurate
Budgets
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KPI
Increase within acceptable amount (X)
- Accurately captures exclusions
- Prior year reconciliation receipt/processed validated
Invoices
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KPI
- Payment within capital spend allowance
- Payment history reviewed for duplicate payments
- Lease validated for payment accuracy (i.e. common area or premise expense)
- Audit rqd documentation gathered
- Payment matches SLIM entry
Cost QC
- Align on team structure (regional/next up)
- How to manage priorities (priority queue all escalations) - rotated by last or most availability
- Align RM priorities to how they are assigned to Cost (ongoing training with RM)
- Meta Data (grouping by what we want to get out of it / Can we create a simple "standard" meta data point that speaks to if it is wrong/right)
-High risk/high $, moving items along quicker
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