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IUTechStore 2020-09-03-14-24-19-769 (Cash register : :red_flag: (Return…
IUTechStore
Cash register : :red_flag:
Ring up stuff
Apply discount
Apply Department tax exempt
(before hitting TOTAL key)
Keep self logged off
Price check
Crimson card balance check
Debit-credit type of payment
Return toggle
Return or exchange
Return fund can be credited to any card
Return SHOULD BE with receipt, although possible without one
When barcode scanner fails, press ENTER
then type in: Store#, Register#, Transaction#,
and MMDDYYYY of transaction
Split payment between cards and/or cash
Reprint receipts (can only by manager/supervisor)
Delete item (line void)
etc.
Gift receipt
DO NOT PUNCH IN CREDIT CARD INFO INTO REGISTER
DO NOT SELF RING-UP
Services
For software contact see
UITS
,
see
IMU building map
UITS services
software purchase
boot camp (MacOS)
print allotment purchases
OS installation
file backup
No shipment for computers,
only in-store pickup
TRADE-INs: as of now we DO NOT do any trade-ins
Repairs (by appointment with Ryan)
Price :warning:
No discounts for tech stuff
Devices are on
educational price
No price match
Merchandise :confetti_ball:
Keep the merch
restocked and on the right peg
Take note
Take picture/photo
Report to manager
on out-of-stock items
Brand, model, UPC no.
Keep the peg locked (3 different keys)
Invue
Skullcandy headphones
Aftershokz headphones
Familiarize self
with the merch + promotional deal
Alternatives
available for
items
Charging cables
Lightning port (iPhone)
Micro USB (Android)
USB-C (Android)
Ear/head
phones
types of AirPods
(1st/2nd gen/Pro)
Portable chargers
iPhone cases
Familiarize self with
the back room (stock room)
Use model number
to identify Apple devices
Available
device stock
Macbook
Identify your Macbook
iPad
Identify your iPad
Apple Watch
iMac
Price check on iMac
AppleCare+ MUST BE bought
at the same time with the purchased device
(fill out the AppleCare+ form)
CTO (custom to order)
Macbook / iMac
Check the
price
on Apple site
Link for customer to know
the latest Apple stuff:
AppleStock
Power adapter
45W
Macbook Air 11"/13"
60W
Macbook Pro 13"
29W/30W
iPhone XS/XS Max/XR/X/8/8 Plus
iPad Pro 11", 12.9", 10.5"
Macbook 12"
Macbook Air 13"
NOT FOR iPad 9.7"
Ports:
Magsafe, Magsafe 2, USB-C
85W
Macbook Pro 15"
87W USB-C
iPad Pro 12.9" (3rd gen)
iPad Pro 11" (3rd gen)
Macbook 12"
Macbook Air 13"
Macbook Pro 13"
Macbook Pro 15"
iPad case
iPhone cases
Keep the device stock list updated (
online
& offline)
Tools for merch
UPC databases:
upcitemdb
barcode lookup
BHPhotovideo
Refund policy
Apple products have a 15% restocking fee
No refund for: headphones, opened ink/toner cartridges
For defective Apple products, call: 1-800-MY-APPLE
14-day return policy
How to make
price labels
(within store
network)
username: sm632
password: password1
UPC label maker
Customers'
forms
AppleCare+ registration
Customer must fill out the form
with their contact info, we fill out the model and UPC
and the form GOES TO RYAN for
completion of AppleCare+ registration
'Update Me' form
for out-of-stock items, customer
could order them online
through
IUBookStore.com
Other links/info
(within store network) :pencil2:
Sapient App
for web/online order
UltiPro Touch Pro
for employee timeclock
Store 'Barnes & Noble' wifi password:
Welcome2Wifi
Store iMac password:
-none-
Store email:
iubktech@indiana.edu
Price tickets (folder on iMac desktop)
Forms and prints
Store 'IU Tech Store' wifi password:
imubkstech632
IUTech Store
in General :star:
Keep clean the tech store
(dusting/sweeping/mopping)
Broom & swiffer mop are in the GM storage room
(access the GM storage room by entering 632# on door numpad)
Duster and microfiber cloth are in the drawer
Clean the devices' displays
using microfiber cloth - circular motion
Exchange full trash bag with empty one
Be aware of
the alarm system
(and keys needed to
neutralize alarm)
Macbook devices
(pink key)
iPad + Apple Watch
(purple key)
Know
Where the dumpster for recycle & non-recycle garbage areas are
Where the docking area is
How to access elevator
How to transfer calls
Access the Tech storage/backroom
(if authorized: last five digits of employee ID + #)
Devices on demo (Macbooks & iPads)
How to operate Apple TV
For Apple devices+accessories:
use model number to identify item (see
stock list
)
Apple accessories
need to be recharged
(use lightning charge cable)
Apple TV remote control
Apple Pencil (2nd gen) for demo
Apple Pencil (1st gen) for demo
Apple Magic Keyboard+Mouse (iMac)
Fulfilled web order will be
stored in the back room
Keep the list of fulfilled web order updated!
Update info on Apple products and self score through
SEED
(Sales Enablement, Education and Development) app
Useful links/reads: :check:
AppleCare+
AppleCare Products
IUAnyware
IUware
Apple Smart Keyboards for iPads
Broken or cracked iPhone screen repair cost (2019):
bit.ly/iphonefixscreen
IU Bloomington Map
(2018)
which computer?
IU Tech Store Mindmap
[bit.ly/spiderwebtechstore]
:red_flag:keep:
1/ sales floor clean
2/ peg stocked
3/ self updated on stock
