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Creating Great Customer Experiences (Customer Experience Program Elements,…
Creating Great Customer Experiences
Customer Experience Program Elements
Customer Experience Personas
Customer Journey Map
Minimum Delightful Product
Customer Experience Design and Prototyping
Customer Experience Management
Customer Experience Insights
Customer Experience Testing Elements
Benchmarking
Usability Testing
Behavioral Targeting
Customer Experience Lifecycle
Need
Awareness
Interaction
Experience
Engagement
Loyalty
Links
How to Connect With Customers Like a Friend
https://www.youtube.com/watch?v=dCfBdXfsPzQ
Customer Service vs. Customer Experience
https://www.youtube.com/watch?v=bL_D-qyva0c
Carlos Fajardo A01632075
