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Alignment to CX Metrix (. (assigned to: TBD, CX Focus, Detailed steps…
Alignment to CX Metrix
.
assigned to: TBD
CX Focus
Detailed steps:Ideas register
-Outcome from CX correlation analysis
Support needed
Identify improvement areas on NetO metrics to improve CX - Due end of February
.
assigned to: Vinny & Craig
CX Focus
Detailed steps
Support needed
Availability & Visibility of CX Scores- Due end of October
.
assigned to:David and Aamir
CX Metric correlation to NetO metrics - Due end of December
CX Focus -
YES
Support needed:
detailed CX responses are required
data sources/ automation skills
Detailed steps
Scope/define goal
list constraint
Skill requirement
link in with products
.
assigned to: David
CX Focus
Detailed steps
Support needed
CX Metrics Identified in Headline Report - Due End of September
.
assigned to: TBD
CX Focus
Detailed steps
Support needed: TBD
Prioritise and drive initiatives - Due end of May
.
assigned to: David
CX Focus -
YES
Detailed steps
Support needed
Identify CX impacting metrics in NetO - Due Mid-September