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NetO customer touch points (. (Due Mid October, Detailed steps: Field…
NetO customer touch points
.
Due Mid October
Detailed steps: Field trips/ TAND
Scoping
Assigned to Sean O
Support needed:
.
Due Mid September
Detailed steps: Understanding of Customer Profiles
Input from Project Catalyst
Assigned to Andrew
Support needed:
.
detailed steps:
assigned to:
Due End of December
support needed
Identify activities with customer touch point
.
Detailed steps
Assigned to Saurabh, Heatha, Bridgette
Due Mid September
Support needed:
Plan and LT buy in
.
detailed steps
assigned to
Due Mid March
support needed
Identify improvement initiatives to boost CX
.
detailed steps
assigned to
Due end of May
support needed
Priorities and drive initiatives