Please enable JavaScript.

Coggle requires JavaScript to display documents.

CUSTOMER JOURNEYS (TRAINING REGISTRATION (Expression of Interest (Emailed…

- - - - Fills out survey
        Response is emailed to Ardex
        
        FOLLOW UP & BOOKING
        
        Checklist:
        
        Time/Date
        
        Location
        
        Confirm Pricing
        
        Topics/Guides
        
        Materials prepared
        
        Materials sent to client &/or printed
        
        TRAINING CONDUCTED
        
        Feedback Form sent to client
        
        1 more item...
        
        Staff feedback submitted
        
        1 more item...
    - - No more than
        1 Business Day
        
        Must be done the day of training
        
        Follow up on form if not received in 4 days
        
        ALL feedback must be lodged within 1 week of training
- - - - Trainer
        
        Vets
        
        Transport
        
        Farriers
        
        Dentists
        
        Auctioneer
        
        1 more item...
- - - - Introduce Intercom for support -ft. Articles
        
        Email about Registering for Training
        
        Whats New/Tips (Onging Email)
        
        ONGOING COMMUNICATION THEMES:
        
        Updates/Maintenance
        
        Ardex Mobile
        
        How-To's, Features & Tips for TOPICS:
        
        Finance
        
        Marketing
        
        Admin
        
        Bloodstock
        
        2 more items...
- - - - Intercom-Driven Welcome Messaging
        
        First Steps
        
        Link to Articles/How-Tos
    - - Welcome Messaging
        
        Important Features - based on client type