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ROADRUNNER PORTAL (FAQ (RIDING WITH FOODPANDA (Overview ((How do I report…

- - - - foodpanda signup process
      - About the foodpanda Activation Kit
      - foodpanda onboarding Sign-up Error
      - How do I set up my bank account information?
      - How does Cash on Delivery works?
      - How do I set up my Paylah? (SIN)
      - How do I set up Gcash? (PH)
      - How do I refer other riders?
      - Referral troubleshootings
      - How does batches work?
      - How do I sign up for or reschedule foodpanda onboarding?
      - How can I get new foodpanda accessories?
      - How do I sign up to deliver with foodpanda?
  - - - How do I use RoadRunner?
      - How do I refer other riders?
      - How do I add/Edit Personal Information?
      - How do I add or update my bank account information?
      - How to Add/Edit Vehicle Information
      - What if I notice a payment is missing or incorrect?
      - How to schedule and/or swap a shift?
      - When do I get paid?
      - How much do I get paid?
      - I forgot my password
      - Change or Reset Your Password
      - Is foodpanda available in my city?
      - Can I ride in a different city than I signed up with?
      - How to reactivate my foodpanda account after being inactive?
      - How do I deactivate my foodpanda account?
      - How do I request a work certificate?
      - Refferal program troubleshootings
      - Why is my account locked or disabled?
  - - - How do I download the RoadRunner App?
      - What is a delivery like?
      - How do I become the best Panda rider?
      - Where is foodpanda available?
      - How do I ensure safety practices while delivering?
      - How do I get more orders?
      - How does batches work?
  - - - How do I report a serious health or safety emergency?
        
        Safety practices and guidance
        
        Rider / Vendor / Dispatcher / Customer Misconduct and Compliance
        
        Cancelled Orders
        
        Cash On Delivery
        
        Delivering Alcohol Practices
        
        Can I be reimbursed for toll, ERP, parking fees, parking tickets or traffic tickets?
        
        Why did I receive multiple orders on an order?
        
        How can I see my completed orders?
        
        How do I get more orders?
        
        How do I increase my score?
    - - When should I start my shift?
        
        Where should I start my shift?
        
        How do I accept an order?
        
        How can I unassign myself from an order?
        
        How do I request a break?
        
        Can I finish my shift earlier?
        
        Why did I receive multiple orders on an order?
        
        I am not receiving any orders, what should I do?
        
        What happened if customer ordered a large order?
        
        Where is my order?
        
        Where should I pickup food at a restaurant?
        
        Using a mapping service with the RoadRunner App (Google Maps, Waze)
    - - How should I collect the food?
        
        There is a long wait at the restaurant
        
        Vendor is late preparing the order, what should I do?
        
        Item has run out/is unavailable
        
        For concierge vendor, The price indicated in the app is not the same at vendor, what should I do?
        
        My order was taken by someone else
        
        The vendor is closed, what should I do?
        
        Vendor can't retrieve the order, or has technical issues. What should I do?
        
        I am have a dispute / conflict with vendor. What should I do
    - - How should I deliver an order to a customer?
        
        How do I complete an order?
        
        I accidentally spoiled/damaged an item, what should I do?
        
        Customer is not replying , what should I do?
        
        Customer refuses to pay cash on delivery, what should I do?
        
        Customer gave me the wrong amount, what should I do?
        
        I am having a conflict/dispute with the customer, what should I do?
  - - - How do I ask advise to the panda family?
      - How do I participate to the panda events?
      - How do I communicate with dispatchers?
      - How do I get support from local teams?
  - - - How to Accept an Order
      - How do I get more orders?
      - How do I get an order and payment overview?
      - How to use Pickup and Drop-off Information
      - How to schedule and/or edit a shift?
      - Using a mapping service with the Dasher App (Google Maps, Waze)
      - Communicating with Customers
      - How do I contact the customer?
      - Troubleshooting the RoadRunner App
      - How do I report an app issue?
      - How do I do communicate with foodpanda?
      - How do I engage with dispatchers?
      - Dispatcher is not responding, what should I do?