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Implementation and Maintenance (Implementation (Planning (Inputs from:…
Implementation and Maintenance
Implementation
Planning
Set Up Data
Migration of software modules
Migration checks
When to implement
How long it will take
systems management documents
Training
Transition old system to new
Inputs from:
Service Manager
Users
Sponsor
Business Analyst
Technical Specialists
Data Conversion
Automated - old to new, Extract, Transform, Load
Manual Data Entry
Data Mapping
Issues
Field Type
Field Length
Field Structures
Required fields
Semantics
Validation
Stages
Identify Steps
Decide Timing
White / purchase conversion routines
Using automed test comparator
Actual file conversion
Migration of Software Modules
Configuration management
Release Management
Timing
Validation
Installation of Hardware and Infrastructure
Supporting documents
Online Help
User Guides
Operations Manuals
Technical documents
Training
Identify Competencies
Define training strategy
Deliver training
Assess training effectiveness
Types
Big Bang
Less expensive
High Risk
Parallel
Less risk
Gradual transition
Fall back
More expensive
Phased
Early delivery of some requirements
Reduced Risk
Fallback
Can be expensive
Pilot
Less Risk
Fine Tune system
Can be less costly
bad user exp can undermine confidence
Implementation Plan
Author
Sign Offs
Revision History
Purpose
System Overview
Stakeholders
Points of contact
Implementation schedule
Entry/Exit criteria
Maintenance and Evaluation
Types of Maintenance
Corrective
Adaptive
Preventative
Perfective
Evolutive
Evaluation
Context - Why / Who?
Content - What is being evaluated?
Process - timeframe, how?
Post Project Review
Project Management
Estimates
Risks and Issues
User Involvement
Post Implementation Review
Software meets requirements?
Benefits Review
benefits realised?
Metrics
Quantifiable
Relevant
Easy to Collect
Business Objectives
Functional fit
Reliability
Useability
Key Performance Indicators
Service Level Agreements